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Post by Administrator   #111157    |    Aug 28, 2014, 3:59pm   |    Entertainment
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ASTRO has released this following statement regarding laast Sunday's service interuption:

We sincerely apologize for the service interruption which occurred at 6pm, 24 August 2014, which impacted 78 channels including our call centre telephony system. The service interruption was caused by a fire in our facility at Bukit Jalil.

Bomba was notified immediately. The safety of our staff is our priority and as such they were evacuated from the premises. The fire was extinguished at 6.30pm and only after clearance from Bomba at 7.30pm, our staff were allowed to re-enter the premises.
Our immediate priority was to restore the transmission of the affected channels followed by the operations of the call centre.

The TV channels were recovered in phases, starting from 8.30pm and all channels were recovered by 11pm. AOTG and IPTV followed shortly after. Our call centre was operational by 8.45pm.

We are thankful that there were no casualties. The incident is being thoroughly investigated and needed actions will be taken.Once again, we apologize to all our customers for the service interruption.

Thank you for your kind understanding and as a gesture of appreciation, we are opening up all our channels for our customers to enjoy (except for Pay-per-view services - Astro First, Astro Best and Astro Box Office Sports) for this coming long weekend, starting Friday, 29 August at 6pm till Monday, 1 September, midnight.

Source: Malaysian Digest
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