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Post by Agensi Pekerjaan   #118201    |    Jun 27, 2018, 6:54pm   |    Job Vacancy
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  • Industry: Banking / Finance
  • Monthly Salary: 
    • Junior Branch Executive: RM2,500 - RM3,500 
    • Senior Branch Executive: RM3,500 - RM5,000 
  • Allowances: 2 months contractual bonus/ Subject to be discussed during interview.
  • Working Hour: According to particular bank branch operations hours.
  • Job Location: Klang
  • Type of Employment:  Full Time

Responsibility:

  • To provides product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards
  • To attends & resolves product/service problems by clarifying the customer’s request/complaint, determining the case of the problem and explaining the best solutions to resolve the problem.  This could include any follow up task to ensure resolution.
  • To collaborates with team members and other support staff to ensure consistency in service delivery
  • To assist the branch head in branch operational matters where applicable.
  • To project Involvement (ad-hoc / routine) - to drive, participate and contribute within pre-determined time line, where assigned.
  • To perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.
  • To participate and contribute in training so as to ensure continuous enhancement of skills and knowledge.
  • To impart knowledge amongst team members by way of sharing, training and coaching.
  • To pro-actively promote/encourage self-service facility available in the branch/service center/Company services when opportunity arises

Requirement:

General

  • Age: 24 - 38 years old
  • Gender: Male/ Female
  • Language: Chinese/ English/ Malay 
  • Academic Background: Minimum Diploma in any field.
  • Working Experience: 
    • Junior Branch Executive - Minimum 2 years experience
    • Senior Branch Executive - Minimum 4 years experience


Soft Skill / Attitude:

  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Possess a strong work ethic and team player mentality.
  • Able to handle all level of customer and agent.
  • Has a pleasant, patient and friendly attitude.
  • Strong decision making and analytical abilities.
  • Strong detail orientation and communication/listening skills.
  • Willingness to work a flexible schedule and occasional overtime when needed.

Interested candidates kindly send your resume to agensi.jobsearchasia@gmail.com


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