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Post by Hemavathi Raj   #116922    |    Jul 17, 2017, 12:23pm   |    Others
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Job location - Selangor Darul Ehsan

REQUIREMENTS 
 Candidate must possess at least degree/diploma 
 Must be able to work on shift 
 Customer orientated with good interpersonal and communication skills 
 Passionate and enthusiastic about customer service 
 Effective team player with pleasant disposition and personality 
 Mandarin speaking candidates are encouraged to apply (will be given Language Allowance if can answer dual language)

RESPONSIBILITIES 
 Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations 
 Follow up and resolve customers complains and ensure it is close to satisfaction 
 Work closely with team members and leaders at all times to achieve quality results and productivity. 
 To channel and escalate any unresolved issues/complains to other stakeholders or next level within the agreed procedure  Participate in ad hoc projects as required 
 Proactively identify areas of service and procedural improvement and make recommendations to the team leader 
 Any other duties assigned by the team leader 
 Would need to do cross selling & education on Singtel products & services
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